CARD

1. What is a MyTampines Card?
   MyTampines card is an exclusive resident only card that allows its community dwellers to enjoy privileges , discounts and benefits beyond monetary concerns.
2. How can you get the MyTampines Card?
   Each household is presented with one pre-activated MyTampines card. You can apply for an additional card for another member of the household. If you have not received your card, please call the service hotline is 6351-1818.
3. Is this a lifetime membership card with no extra charges later on?
   This card has no expiry date but GYP (card issuer) has the sole discretion to discontinue the card at any given point. Please see terms and condition on the account.
4. What if I lose my card, will you replace it free-of-charge?
   No, there will be a charge of $5 for every lost card.
5. How do I apply for an additional card?
   Drop the additional card application form on the MyTampines Card boxes available at YES stores. The boxes at YES supermarket will be place come Jan 15th 2012 onwards.
   
   The following are the YES Supermarket Outlets where the boxes will be placed:
   
   • Blk 201B Tampines St 21 #01-1091
     Singapore 522201
   • Blk 829 Tampines Street 81
     #01-272/274/276/278
     Singapore 520829
   Collection of boxes from the following outlets will be on a weekly basis for the first two weeks.
6. Why should I register MyTampines Card online?
   Registering your card online will give you access to check your loyalty points, updates on the latest rewards, promotions and discounts in Tampines and will allow customizationof your account.
7. Why should I key in my IC in the additional form? With all the scams, I’m afraid it will be used by another person or entity, to do transactions on my behalf.
   The furnished data on the additional forms will be used as reference to verify the identity of the card applicant.
8. My relatives and friends are interested to have the MyTampines card to be able to take advantage of the benefits. They reside outside of Tampines but always go to Tampines for shopping, dining and other community activities. Can I apply a mytampines card for them?
   Currently, MyTampines card is only available exclusively for residents of Tampines.
9. Where did you get my name and address?
   The customer details was furnished from your registered details from the Yellow Pages Directory.
10. Why did I receive this MyTampines card?
    MyTampines card is exclusively distributed to the residents of Tampines community,. The card offers deals, discounts and benefits exclusive to Tampines residents.
11. You said you got my name from the telephone directory. However, my name is not listed. Thus, how and where did you get my name and address from?
    Residents with landline, although opted for private listing will also be receiving the card. Details has been furnished from the billing info.
12. I am happy to receive this MyTampines card only to find out it’s not my name on it. The former owner moved out more than a decade ago?
    For updates and issuance of a new card, you can either fill up a data refreshment form found in YES supermarket or you can call customer service at +65 6351–1818
13. All my neighbors received the MyTampines card. How come I did not receive mine?
    If you have not received you card, please check with customer service for assistance, please call +65 6351–1818.

MERCHANT AND BENEFITS

1. With the card, what benefits do I get from the sponsors you mentioned such as Courts, Swensens, Asiatravel.com, etc?
   Please refer to the following URL: http://www.mytampines.sg/card/prerewards
2. For the welcome benefit on the MyTampines Card, is there any expiry date for me to use?
   Welcome benefits of the MyTampines Card is subject to the terms and conditions of each sponsor which is reflected on http://www.mytampines.sg/card/prerewards
3. Is the welcome benefit transferable to my spouse or children if I apply for an additional card for them?
   This will be dependent on the terms and conditions stipulated by the sponsor. Please refer them to the following URL: http://www.mytampines.sg/card/prerewards
4. What is the hotline to call if I’m having problems with the card?
   The Service Hotline is 6351-1818.
5. What are the other merchants that will recognize MyTampines Card and give me additional benefits?
   The residents will have to visit http://www.mytampines.sg/card/participating-merchants from time to time to be informed of the additional benefits.
6. Why do I see different balance at different merchant outlet?
   MyTampines program is designed to allow individual merchant to run its own loyalty marketing program. You will only get to see the reward balance earned under that particular merchant you are transacting with. You may login to MyTampines website to view your full details.

PORTAL

1. What do you mean by customization of my account?
   Customization of the account as for now, allows you to change your password and preferred name in the account.
2. To register the card on the MyTampines portal, do I have to use my personal email or the secure email provided to me by GYP?
   You are allowed to use personal email, but we strongly recommend that you use the secure email account furnished to you by GYP previously that can be found in the Residential collection advice slip (e.g: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ).
3. How to register MyTampines card to MyTampines Portal?
   Currently, its not yet available. For assistance please check with the service hotline – 6351-1818.
4. As the MyTampines card is linked to the MyTampines portal, can I pose classified ads on the portal? If so, what is the minimum and maximum size of the ads that I want to pose?
   Yes. You can post classified ads on the portal using your Mytampines email furnished to you by GYP previously that can be found in the Residential collection advice slip. If you don’t have an account you can register below. File size of images should not be bigger than 1MB. Character limit for title and description is indicated in the classified ad form.
5. How can I find out my rewards balance?
   You find out your rewards balance easily by anytime by logging in the MyTampines website.
   Please check with customer service for assistance regarding this feature by calling +65 6351–1818
6. How soon will you respond to my email sent to customer service This e-mail address is being protected from spambots. You need JavaScript enabled to view it ?
   Within 5 – 10 working days.